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The Angel is a trusted and experienced local who speaks a very good English and he is ready to assist you. He will be your first friend in the city, an important point of reference for your home search and much more. 

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The Angel will act as a real personal assistant for you: they will accompany you to visit up to five apartments, which have been selected for you based on the search criteria you indicated when booking your Angel tour. The Angel will also help you every step of the way from house selection to moving in (translations, payments etc etc).

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If I am looking for accommodation for only two to three months, can I still book an Angel Tour? No, if you are looking for accommodation for a two- or three-month stay, you cannot book an Angel Tour. The Angel Tour can be booked to look for accommodations for a minimum period of six months.

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The Angel Tour is a guided visit of up to five apartments selected for you by Dotstay. The Angel Tour can last one day, three days, or seven days.

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Booking the Angel Tour costs 89 euros (booking fee) which will be charged to your credit card or Paypal account at the time of booking. The remainder of the service fee (success fee) will vary between 800, 600, or 400 euros, depending on whether you have booked a one-, three-, or seven-day Angel Tour, respectively. The success fee will be authorized on your credit card or Paypal account a few days before the start of the Angel Tour and is taken from Dotstay only if you choose one of the houses seen with your Angel, or if you abandon or cancel the Tour when it has already started.

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You can pay for the Angel Tour at the time of booking with your credit card (Visa, Mastercard, American Express) or Paypal. You cannot pay for an Angel Tour with debit card or cash.

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If you abandon the Angel Tour, you incur a penalty: the authorized amount will be taken from your credit card or Paypal account.

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For the one-day Angel Tour, it means not showing up for the appointment with the Angel on the booked day. For the three-day or seven-day Angel Tour, it means not showing up for the appointment with the Angel for at least two consecutive calendar days.

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Yes, you can cancel the Angel Tour. Up to 14 days before the Tour start date, cancellation will be free of charge. If you cancel the Angel Tour in the 14 days prior to its start date, you incur a penalty: you will be charged 50% of the authorized amount on the payment method you chose at the time of booking. If you cancel the Angel Tour from midnight of its start date, you will be charged 100% of the authorized amount on the payment method you chose at the time of booking. See section 6.24 of our Terms and Conditions for more information.

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It depends on the Angel Tour you have booked. If you book the one-day Angel Tour, you have to book at least seven days in advance; if you book the three-day Angel Tour, you have to book at least three days in advance; if you book the seven-day Angel Tour, you can also book the day before.

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Absolutely!  You can book a local SIM card with data traffic that you will receive upon arrival, a pick-up service with a private car from the airport to the city center, and finally a service to assist you with the documents you will need to rent a house in Italy.

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No, the Angel tour can only start on a working day or in any case never on a Saturday, Sunday or a holiday.

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Dotstay's Property Hunting Team will select the best homes for you based on your booking search criteria. They will also fix appointments with the Angel and the owners or real estate agents, based on your hourly availability, which will then be entered into your online calendar.

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If you book a one-day Angel Tour, the Angel will contact you the day before the Tour starts and give you an appointment for the next day: you will drive together to see all the apartments selected for you in one day. If, on the other hand, you book a three- or seven-day Angel Tour, the Angel will notify you of each appointment on WhatsApp with at least two hours' notice, as soon as they know the availability from the landlord or real estate agency.

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If you have booked the one dayIf you booked the one-day Angel Tour, you will see all the houses in one day. If you booked the three- or seven-day Angel Tour, you will see the first house on the Angel Tour as soon as the Angel receives confirmation of the appointment from Dotstay's Property Hunting Team. Don't worry if you don't receive an appointment notification from the Angel as early as the first day! Angel Tour, you will see all the houses in one day. If you have booked the Angel Tour for three or seven days, you will see the first house of the Angel Tour as soon as the Angel receives confirmation of the appointment from the Dotstay Property Hunting Team. Don't worry if you don't receive an appointment notification from the Angel on the first day

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We ask you to give us your availability for apartment visits on the days of your Angel Tour, so that you know when your Angel can schedule appointments for you, without running the risk that you may not be there. For the one- or three-day Angel Tour, you will obviously need to be available every day, all day.

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If you do not indicate time availability slots for apartment visits, the Angel will consider that you are available all day and the Property Hunting Team will schedule appointments for you in any time slot.

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"Take or Jump" means that after seeing a house with your Angel you will have a maximum of two hours to communicate if you want to "take it" or want to "jump" to the next visit. You can also see all the houses with your Angel and then decide which one to rent but know that it is very likely that the houses seen previously have already been rented by other people and so you risk ending the Angel Tour and being left without accommodation.

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If you don't like any of the apartments visited, don't worry, nothing happens! You will have paid only 89 euros at the time of booking and will not be charged any additional fees, unless you have incurred a penalty. For more details on reservations and payments, please visit the appropriate section 6.18 of our Terms and Conditions.

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The houses you will see with your Angel will match the search criteria you entered at the time of booking (meeting a matching-rate of 80 to 100 percent). This means that they will have many of the features you are looking for in a house, but not always all of them of course.

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All you have to do once you have found the house you like is to follow the directions given by your Angel. The first step is to send Dotstay your "agreement."

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The agreement is the official email you should send to Dotstay when you have chosen your home from those visited with your Angel; it is the official confirmation of your choice and determines the end of the search phase for your accommodation.

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After submitting the agreement, you will receive an email explaining the next steps and you can always count on the help of your Angel.

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If you choose a house from those visited with the Angel, but the landlord or real estate agency does not confirm, there are two possibilities: if you have already seen all the apartments selected for you, you can rebook a new Angel Tour; if you still need to see more houses, you can resume the Tour with your Angel.

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To find your dream home, we look everywhere for you: the houses the Angel will show you may be privately owned or they may be offered by real estate agencies.

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The lease agreement for the house you have chosen does not depend on Dotstay. It will be up to the landlord or the real estate agency to define the type of lease to be signed. Usually in Italy, four-year contracts are used with the possibility of early termination at any time with three months' notice.

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Yes, you will always have to pay the landlord who usually asks for the first month's rent in advance as well as a security deposit (usually equal to the cost of three-monthly rent installments). However, landlords may sometimes ask for different amounts. In the case that the house you choose is offered by a real estate agency, you will also have to pay their commission. To save you money, Dotstay usually asks the real estate agency to give you a discount equal to what you paid for the Angel Tour. Very often we are successful in this! For more information visit section 6.11 of our Terms and Conditions.

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The documents you need to rent a house in Italy are your ID card or passport, your tax code, your tax return and a copy of your parents' last three pay slips, if you are a student, or your own, if you are a worker. If you are a non-EU citizen, you will also need to provide your residence permit.